StrattoVoice Platform

The AI upgrade for your call center and IVR.

For organizations that already run a contact center and know its limits. StrattoVoice replaces the menu maze with AI that answers every call, resolves requests inside your systems of record, and works across phone, SMS, WhatsApp, and email — as one conversation.

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What it does

Built to resolve, not deflect.

Inbound, resolved Answers every call instantly, verifies the caller, and finishes the request — a balance, a bill, a claim, a card — inside your own systems.
Outbound, proactive Alerts, reminders, collections, and follow-up campaigns the AI places itself — and handles the conversation when the customer picks up.
Omnichannel, one thread Voice, SMS, WhatsApp, and email handled as a single conversation with shared context — start on the phone, finish on WhatsApp.
Your systems of record Deep integration with core banking, utility billing, CRM, and ticketing — Symitar, Fiserv, Oracle CC&B, Salesforce, ServiceNow, Zendesk, and your stack.
A team of AI agents Specialist agents — account servicing, billing, disputes, outbound — each on a lean, scoped context. No cross-talk, no hallucinations.
Carrier-class platform Built by telecom engineers who have run voice on carrier networks since 1995. We own the entire voice stack — no third-party wrapper.
Built to integrate with
SymitarFiservOracle CC&BSAP IS-USalesforceDynamicsServiceNowZendesk+ your stack

How we work

A disciplined path from first call to fully live.

No black boxes, no runaway scope. Every engagement moves through six defined stages — each with a clear deliverable, a decision gate, and measurable acceptance criteria. You always know where you stand and what comes next.

  1. 1
    Assessment Map the pain, size the value
    Deliverable

    Opportunity assessment + value hypothesis

    Gate Go / no-go on scope
  2. 2
    Concept Scope, requirements, roles aligned
    Deliverable

    Solution blueprint + requirements + RACI

    Gate Signed scope & acceptance criteria
  3. 3
    Prototype Hear it before you commit
    Deliverable

    Working prototype on your top use case

    Gate Validated concept
  4. 4
    MVP Production-grade and integrated
    Deliverable

    Production MVP + tests + security review

    Gate Acceptance tests pass + sign-off
  5. 5
    Tuning Calibrated to your KPIs
    Deliverable

    System meeting your agreed KPIs

    Gate KPI targets met
  6. 6
    Operate & Improve Run to SLA, improve continuously
    Deliverable

    SLA-backed operations + improvement roadmap

    Gate Continuous review cadence

Every stage ends in a decision you control — stop, expand, or go deeper, on evidence, not faith.

Defined acceptance criteria · Security & compliance review · Measurable KPIs · Grounded in ISO/IEC/IEEE 12207 + CMMI practice

Engagement

Project-based. Scoped to your workflow.

Every Platform engagement is custom — your call types, your systems, your KPIs. We scope it together, you approve every gate, and pricing is project-based: a defined engagement, not a per-seat license.

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Your call center already works hard.

Give it the upgrade your customers will actually notice.

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