Compliance

HIPAA Compliance

Last updated: February 17, 2026

StrattoVoice is HIPAA-compliant. We maintain the highest standards of security and privacy for healthcare providers handling Protected Health Information (PHI).

HIPAA-compliant AI communication for healthcare

StrattoVoice delivers HIPAA-compliant AI communication built specifically for healthcare providers — dental offices, medical practices, clinics, and specialty care. The AI answers patient calls 24/7, schedules appointments, and handles inquiries without exposing Protected Health Information (PHI).

Unlike generic answering services, StrattoVoice was designed from the ground up with healthcare compliance in mind. Every call, every transcript, and every data point is protected with enterprise-grade encryption and strict access controls that meet HIPAA requirements.

Why healthcare providers choose StrattoVoice

Secure Patient Scheduling Patients call, the AI books their appointment — no PHI leaks, no voicemail, no missed calls. Works with your existing calendar (Microsoft 365, Google Calendar coming soon).
24/7 Availability Patients call after hours, weekends, and holidays. StrattoVoice answers every call, reducing no-shows and capturing appointments your staff would otherwise miss.
BAA Included We provide a comprehensive Business Associate Agreement (BAA) to every healthcare customer. Your compliance team will have everything they need.
Built for Medical & Dental Industry-specific configuration for dental offices, medical practices, clinics, and specialty care. The AI understands appointment types, insurance questions, and patient needs.

Technical safeguards

Encryption 256-bit AES encryption for data at rest and TLS 1.3 for data in transit
Access Controls Role-based access with multi-factor authentication and session management
Audit Logging Comprehensive audit trails of all PHI access and modifications
Data Integrity Automatic backups and mechanisms to ensure PHI is not improperly altered

Administrative safeguards

  • Designated HIPAA Security Officer overseeing compliance
  • Regular workforce training on HIPAA requirements
  • Business Associate Agreements (BAAs) with all vendors
  • Incident response procedures for potential breaches
  • Risk assessments and vulnerability testing
  • Policies for device and media controls

Physical safeguards

  • Data centers with 24/7 physical security
  • Biometric access controls to server facilities
  • Environmental controls and monitoring
  • Secure disposal of hardware containing PHI
  • Facility access logs and surveillance

Business Associate Agreement (BAA)

We provide a comprehensive Business Associate Agreement to all healthcare customers that:

  • Defines our responsibilities for protecting PHI
  • Outlines permitted uses and disclosures
  • Specifies breach notification procedures
  • Ensures subcontractor compliance
  • Details termination and data return procedures

Need a BAA? Contact our compliance team to request your Business Associate Agreement.

Request BAA or Compliance Documentation

Features for healthcare providers

Secure Appointment Scheduling HIPAA-compliant booking without exposing patient details
Encrypted Call Recordings Optional recording with automatic encryption and retention policies
Minimal Data Collection We only collect essential information needed for service delivery
EHR Integration Security Secure integration with Electronic Health Record systems

Compliance certifications

HIPAA Compliant (BAA Available)
SOC 2 Type II Audit In Progress
256-bit AES + TLS 1.3 Encryption Standard

Your responsibilities

As a covered entity, you also play a crucial role in maintaining HIPAA compliance:

  • Train your staff on proper use of StrattoVoice
  • Use strong, unique passwords and enable MFA
  • Report any suspected breaches immediately
  • Configure settings according to your compliance needs
  • Sign and maintain the Business Associate Agreement

Frequently asked questions

Is StrattoVoice HIPAA compliant for dental and medical offices?

Yes. StrattoVoice is fully HIPAA-compliant and designed for healthcare providers including dental offices, medical practices, clinics, and specialty care. We provide a BAA (Business Associate Agreement) and use 256-bit AES encryption for data at rest and TLS 1.3 for data in transit.

Can AI handle patient information securely?

StrattoVoice handles patient information with the same level of security as major healthcare systems. All calls are encrypted, transcripts are stored in single-tenant isolated databases, and access is controlled through role-based authentication with MFA support.

Do you provide a Business Associate Agreement (BAA)?

Yes, we provide a comprehensive BAA to all healthcare customers at no additional cost. The BAA covers PHI handling, breach notification procedures, subcontractor compliance, and data return policies. Contact our compliance team to request yours.

How does StrattoVoice compare to traditional HIPAA-compliant answering services?

Traditional HIPAA answering services cost $500-$2,000/month and only operate during limited hours. StrattoVoice provides 24/7 AI-powered call answering starting at $79/month with the same HIPAA compliance guarantees — plus intelligent appointment scheduling and calendar integration.

Contact our compliance team

Have questions about HIPAA compliance or need assistance with security configurations?

HIPAA Compliance Officer
Phone: 844-790-5018
Available: Monday–Friday, 9 AM – 5 PM CT

Request BAA or Compliance Documentation