Privacy Policy

Effective Date: October 20, 2025
Last Updated: October 20, 2025

This Privacy Policy explains how Stratto Technologies, Inc., operating as StrattoVoice ("StrattoVoice," "we," "us," or "our"), collects, uses, discloses, and protects your personal information when you visit strattovoice.com, app.strattovoice.com, cdn.strattovoice.com, or use any of our related services ("Services").

We are committed to protecting your privacy and processing your data transparently in compliance with Florida law, the California Consumer Privacy Act (CCPA/CPRA), and the EU/UK General Data Protection Regulation (GDPR).

1. Who We Are

Controller:
Stratto Technologies, Inc.
1870 N. Corporate Lake Blvd. #268581
Weston, FL 33326, USA
Email: legal@strattovoice.com

2. Information We Collect

a. Information You Provide

Contact details (name, phone, email, company)
Billing and subscription data (via secure payment gateway)
Account login credentials
Support communications
Voice and call recordings (retained up to 12 months)

b. Information Collected Automatically

IP address, browser, device, and session identifiers
Usage analytics (via anonymized tools such as Google Analytics)
Cookies and similar tracking technologies

c. Information from Integrated Apps

When you connect external services (e.g., calendar or CRM integrations), we only collect the data required to operate those integrations according to your authorization.

3. How We Use Your Information

We use your data to:

Deliver and improve the Services
Manage user accounts and authentication
Process payments and subscriptions
Provide customer support
Analyze usage and optimize performance
Communicate service updates and offers (where legally permitted)
Fulfill legal and compliance obligations

We do not sell, rent, or trade your personal data.

4. Legal Bases for Processing (GDPR)

If you are located in the EEA or UK, we process your data on these bases:

Contract performance (to provide the Services)
Legitimate interest (security, analytics, fraud prevention)
Legal obligation
Consent (for marketing and cookies)

5. Data Sharing and Disclosure

We share information only with trusted service providers under strict data-protection agreements.
These providers include categories such as:

Cloud infrastructure and hosting partners (for secure storage and encryption)
Payment processors (for billing and subscription management)
Analytics and advertising partners (for performance measurement)
AI and communication vendors (for call routing and transcription)
Customer-support platforms (for inquiries and issue tracking)

All such processors act solely on our instructions and may not use data for their own purposes.
We may also disclose data to comply with law or in connection with mergers or acquisitions.

6. International Data Transfers

Data may be transferred to the United States or other regions where our service providers operate.
We implement Standard Contractual Clauses (SCCs) and other safeguards required by GDPR to protect your information.

7. Data Retention

Data Type	Retention Period
Voice recordings	12 months
Account & billing	Account life + 12 months
Support communications	Up to 24 months
Analytics (aggregated)	Up to 24 months
Backups/logs	Rotated every 90 days

Data no longer needed is securely deleted or anonymized.

8. Cookies and Tracking

We use cookies and similar technologies to operate our site, analyze performance, and personalize content.
You can manage cookie preferences via our cookie banner or through your browser.
For more detail, see our Cookie Policy.

9. Data Security

We employ encryption in transit and at rest, strict access controls, multi-factor authentication, and continuous AWS-based monitoring.
Despite best efforts, no system is entirely immune from risk; we maintain incident response and backup procedures to minimize impact.

10. Your Rights

Depending on your location, you may request:

Access, correction, or deletion of your data
Restriction or objection to processing
Data portability
Withdrawal of consent
CCPA/CPRA rights (access, deletion, non-discrimination)

Submit requests to legal@strattovoice.com.

11. Children's Privacy

Our Services are not directed to individuals under 13 years of age.
We do not knowingly collect data from minors. If we become aware of such collection, we will delete it promptly.

12. Automated Processing

Certain AI-based features perform limited automated decisions (e.g., call routing).
These have no legal or significant personal impact on users.

13. Breach Notification

In the event of a data breach, we will notify affected users and authorities as required by applicable law.

14. Third-Party Links

Our website may link to external resources. We are not responsible for their content or privacy practices.

15. Updates

We may update this Policy periodically. Material updates will be communicated via email or notice on our site.
Continued use after changes constitutes acceptance.

16. Contact

Stratto Technologies, Inc. (StrattoVoice)
1870 N. Corporate Lake Blvd. #268581
Weston, FL 33326, USA
Email: legal@strattovoice.com